Privacy Policy


This website is operated by DeuMedi Deutsche Medizin Service Gesellschaft mbH (“us”), a German limited liability company with its registered office at Simon-Dach-Str. 7, 10245 Berlin, Germany. We are the data controller for purposes of applicable Data Protection Law.

The protection of your privacy, when you use our website and services, is our utmost concern. We are subject to the strict provisions of German and European Data Protection Law and we are committed to ensuring that your personally identifiable information is kept confidential.

Here we explain how we collect personal information, what we do with it and what controls you have when you decide to use our services.

If you have any queries or concerns, our service team will be happy to assist you. You can contact our service team any time by sending an email to:

Data Security and Encryption

We place great importance on the security of all personal data associated with our users. We have security measures in place to protect against the loss, misuse and alteration of personal information under our control. For example, every piece of data that you provide via our website will be encrypted using Secure Sockets Layer (SSL) technology to prevent unauthorized access to a collection of such data, our security and privacy policies are periodically reviewed and enhanced as necessary and only authorized personnel have access to personal information.

We respect your choice in the ways you decide to communicate with us and we will answer you through your preferred means of communication. Please consider which means of technology and communication you trust when submitting health or other personal data to us, as we cannot guarantee for the security standards of third party service providers. Please make sure that you have the required measures in place to prevent unauthorized access by third parties to your communications with us.

The information that you submit to us is stored on secure servers located in Germany, while we store and process that information to provide the requested service to you.

Depending on where the hospital, clinic or health service provider (which we will contact upon your request) is located, your personal information may be transferred to countries outside the EU and/or EEA (European Economic Area).

How We Use Your Personal Information

In operating this website and providing our services to you, we may collect and process the following information about you:

  • contact information (such as your name, email address, postal address and telephone number) that you provide by completing forms on the website;
  • details of the desired treatment and the hospital, clinic or health service provider that you instruct us to obtain information and/or a quote from;
  • health information that you provide us with as the basis for obtaining such information and/or quote.

We will use such personal information to provide the hospital, clinic or health service provider with information required for obtaining the requested information and/or quote and to provide such information to you.

The collection, processing and use of your personal data by us will be in strict compliance with the applicable provisions of German Data Protection Laws.

If we wish to use your personal data for a purpose or in a way that requires your approval, we will always ask for your freely given specific and informed agreement before.

You can revoke such consent at any time and refuse the use of your personal data where the law permits such limited use of personal data without prior consent on an opt-out basis.

Declaration of consent

By ticking the checkbox for the Consent Declaration when submitting the contact form you are explicitly giving your informed consent for the collection, processing and use of the personal information, including your health data, that you provide for this purpose to us in order for us to obtain information on options for and the cost of the medical services that you are interested in. This includes the transfer of your data to hospitals, clinics or other health service providers with whom we cooperate and request a quote from. These hospitals, clinics or other health service providers reside inside the EU/EEA.

Note: You can revoke this consent at any time with effect for future use of your medical data by giving us notice of your revocation. Please see this Privacy Policy for contact information and detailed information on how we deal with your personal data and secure your privacy.

Pseudonymous, Non-Personal Processing of Data

Applicable German and EU legislation permits analyzing usage data on a pseudonymous (i.e. not personally identifiable) basis to improve the quality of an online service, for market research and for advertisement purposes, however only on an opt-out basis, i.e. where the user has not refused such use.


When you visit our website, our web server sends a cookie to your computer or mobile device. Cookies are small pieces of information which are issued to your computer or mobile device when you visit a website and which store and sometimes track information about your use of the website. A few cookies we use last only for the duration of your web session and expire when you close your browser. Other cookies are used to remember you when you return to the website and will last longer.

The acceptance of cookies is not a condition for visiting our website. However, the proper functioning of the website could be impaired if the cookie function is deactivated.

No personal data is stored in the cookies used by us. The cookies which we use can therefore not be assigned to any specific person and hence not to you either. When the cookie is activated, an identification number is allocated to it. No assignment of your personal data to this identification number is possible at any time and this is not attempted. Your name, your IP address or any data, which would enable a cookie to be assigned to you, is never linked with this information. All we receive is anonymized information, for example about which pages of our website have been visited, which entry fields have been completed, etc.

In individual cases, it is permitted for our partner companies to collect, process or use data from our website in the form described above by means of cookies. This applies particularly to the web analytics or social media services named below.

In addition, data will be collected on the basis of cookie technology in order to optimize advertising and the entire range of our online services. This data too will not be used to identify you personally but will only serve to produce an anonymous evaluation of the use of the services.

At no time, will your data be put together with the personal data stored with us.

We use the services of a few partners who help us to design the service and our website in a way which is interesting for you. Therefore, when you visit our website, cookies from partner companies will also be stored on your hard disk. These are temporary/permanent cookies which are automatically deleted after the pre-set time (see above). The cookies of our partner companies do not contain any personal data either. Only pseudonymous data under a user ID is collected.

You can choose a setting in your browser, which allows the storage of cookies conditional upon your consent. If you only want to accept our cookies but not the cookies from our service providers and partners, you can select the setting “Block third-party cookies” in your browser. Generally, there will be a display via the Help function in the menu list of your web browser telling you how to reject new cookies and disable ones already received. With shared-use computers, which are set to accept cookies and flash cookies, we recommend that you always sign out completely after the end of a session.

Server Log Files

Each time you access the pages of our website, usage data is transmitted by the relevant internet browser and stored in server log files. The datasets stored in this case contain the following data: date and time of retrieval, name of the page accessed, IP address, referrer URL (the source URL from which you accessed our website), the volume of data transmitted plus product and version information for the browser used. The user’s IP addresses are deleted or anonymized after the end of use. Anonymizing means that the IP addresses are altered in such a way that the details about personal or factual circumstances cannot be assigned to a specific or identifiable person, or only at disproportionately high expense in terms of time, costs and manpower. We evaluate the log file datasets in anonymized form to improve our range of services on our website even further and make it more user-friendly, to locate and eliminate errors more quickly and to control server capacities.

Web Analysis Tools

To constantly improve and optimize our range of services, we use so-called tracking technologies, precisely the services of Google Analytics and Facebook’s re-targeting technology “Custom Audience”:

Google Analytics

Google Analytics is a service provided by Google Inc., 1600 Amphitheatre Parkway, Mountain View, CA 94043, USA (“Google”). We use the Google Analytics functionality “User ID” via our website, to gather pseudonymous (non-personal) information on the usage of our services, both locally and globally to improve and help us analyze our services.

In detail:

Google Analytics uses “cookies”, i.e. text files, which are stored on your computer and enable an analysis of the use of our range of services by Google. As a rule, the information gathered by the cookie about the use of our website (including your IP address) is transmitted to a Google server in the USA and stored there. We would point out that on the web page ‘Google Analytics’ has been expanded by the code “gat.anonymizeIp();” in order to ensure an anonymised collection of IP addresses (so-called IP masking). At our instigation, your IP address is therefore only collected by Google in abbreviated form, which guarantees anonymity and does not allow any conclusions as to your identity. In the case of the activation of IP anonymity on this web page, your IP address will first be abbreviated by Google within the member states of the European Union (EU) or in other states which are contracting parties to the Agreement on the European Economic Area (EEA). Only in exceptional cases will the full IP address be transmitted to a Google server in the USA and abbreviated there.

Google will use the information to evaluate your usage of our website, to compile reports on website activities for us and to provide us with other services associated with the use of web pages and the Internet. The IP address transmitted by your browser in the context of Google Analytics will not be put together with other Google data. A transmission of these data by Google to third parties only occurs based on legal stipulations or when processing order data. In no case, will Google put your data together with other data collected by Google. In your use of this website you declare that you agree with the processing of data collected about you by Google and the ways and means in which the data is processed described above as well as with the purpose stated.

You can prevent the storage of cookies by making a corresponding setting in your browser software; we would however point out that sometimes this might prevent you from using the functions of this website to their full extent.

In addition, you can prevent the collection of the data produced by the cookie and relating to your use of the website (including your IP address) for Google and the processing of this data by Google by downloading and installing the browser plug-in available under the following link

You can prevent the collection of data by Google Analytics by using the opt-out option of Google Analytics which will set an Opt-Out-Cookie, that will prevent the future collection of data on

More information can be found on Google Analytics and data protection at:

Facebook Custom Audience Re-Targeting

Our website uses Facebook’s re-targeting technology Website Custom Audience operated by Facebook Inc., 1601 S. California Avenue, Palo Alto, CA 94394, USA („Facebook“). This tool permits our online visitors, who are Facebook members, to view relevant advertisement and offers for our services on the Facebook website.

For this purpose, our website contains Facebook re-targeting pixels, which permit Facebook to identify a member as a visitor of our website based on pseudonymous date and use such information to display our advertisement or offers in the Facebook Ads network.

This does not involve the collection of personally identifiably information and does therefore not enable us to identify you on Facebook. The pseudonymous data collected through the re-targeting pixels will not relate to your Facebook user data.

More information can be found on Facebook “Custom Audience” re-targeting and how you can adjust your settings at: and

You can refuse Facebook Custom Audiences at:

External Links

This website may, from time to time, contain links to external websites. We are not responsible for the privacy policies or the content of such external websites.

Your Right to Information, Correction and Deletion of Personal Data

You have a statutory right to obtain information on personal data that we store on you as well as the right to correct inaccurate personal data stored and to request the deletion of your personal data. Your right of deletion may be restricted by statutory obligation to keep certain records that we must respect.

To exercise to your right to information, correction or deletion of personal data, please contact us with appropriate proof of your identity.

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